IT CUSTOMER SUPPORT
IT Communicator ( Thông dịch, biên dịch ngành IT )
Mô tả công việc:
- Answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new mobile application.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Yêu cầu chung:
1-2 experienced years of customer support.
We expect to communicate with PIC, and the customer service is in Vietnamese.
Basic IT skills and knowledge is required. (Web, Word, Excel, PPT)
- Communication skills (To be able to respond appropriately to customers in Vietnamese)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Salary: Negotiable
- Competitive salaries and flexible work-life balance (37.5-hr per week from Mon to Fri.
- The 13th, 14th salary, company trip, party, BBQ & other activities
- Profit bonus and Performance bonus plan
- OKR and clear career opportunities (Technical seminar, PM workshop, Soft skills, Hackathon, English class) - we focus on your development.
- Fun team building activities including annual company trip, parties and other attractive HR benefits.
- International & friendly working environment with professional Japanese experts and honest, opened-minded colleagues that make you in the most creative power.
- Various training on trending technologies, best practices, and soft skills
- Supportive, fun and flexible work environment that values innovation, creativity and new ideas.
Thông tin nhà tuyển dụng
Công ty: Scuti Co., Ltd
Sơ lược về công ty: Scuti Co., Ltd
Số nhân viên: 20
Tầng 6, tòa Lâm Viên Complex, 107 Nguyễn Phong Sắc, Cầu Giấy, Hà Nội